About Me
I have a track record in end-to-end project / programme leadership, with extensive multi-sector delivery experience in driving large-scale, business-critical programmes, transforming operational performance and capabilities.
Experienced in end-to-end business change management and accomplished in leveraging best practice methods, implementing governance and quality assurance to improve processes and drive continuous improvement.
I’ve a strong reputation for achieving ambitious objectives, beating expectations, engaging with stakeholders, elevating business performance & realising business benefits via the use of innovative technology solutions.
Excellent commercial management skills including pre and post sales delivery.
My career summary includes:
· 25+ years of client-facing delivery and programme experience across diverse telecoms, defence, consulting, government and corporate sectors. Manging £m+ budgets and leading teams of 3 people to 150 people.
· I successful led software developments for various critical solutions supporting millions of users and ecommerce solutions servicing thousands of transactions per second, generating £m+ of revenue.
· I consulted with major clients to increase their IT maturity these included; MoD, Babcock International, Serco, BBC, Kraft Foods, Raiffeisen Bank, Mondelez, Telefonica, Arqiva, TalkTalk, CGI, EADS, Alstom, Government of Jersey, VWG, AtlasEdge, Johnson Matthey
o I successfully led the digitalisation of Johnson Matthey HR, Finance and Procurement functions as part of a business process outsourcing solution. This generated £20m opex savings in the first year
o I successfully led the Service Delivery function for numerous BBC’s core applications across SaaS and on-premise platforms. Reducing tickets by 25% through various automation solutions.
o I successfully led the delivery of M365 solutions and Windows upgrades for ERM, impacting 10,000 users across 40 countries.
o I successfully led the redesign of the digital platforms generating £500m revenue for William Hill as part of a multi-channel digital strategy.
o I successfully led the migrated £135bn assets for Lloyds Banking Group. Ensuring the mortgages of 2m people where not impacted by the change.
o I spearheaded an IT transformation for Raiffeisen’s Bank across 180 people. This streamlined operational processes and started the automation roadmap to reduce opex costs.
o I supported the military in Afghanistan with customer feedback being “we were blind but now we can see”.
· I led the creation of numerous enterprise-wide service management programmes, including data centre builds in APAC & EMEA. These all exceeded customer expectations.
· I have significant experience in commercial management across multi £m+ contracts and supporting the full sales cycle and commercial negotiations.