About Me
Design and transformation leader with over 20 years’ experience in Experience Design, Service Design, User Research and Customer Experience Management. I specialise in elevating design maturity, embedding user-centred ways of working, and shaping end-to-end experience strategy that drives business, customer and operational outcomes. I work closely with senior leaders to align product, design and technology functions, build capability, and integrate research and design into agile delivery at scale.
Education
University of Westminster 1998
BSc(Hons) Cognitive Science
AI, Neuroscience, Psychology, Philosophy of Mind, Psychopharmacology
XLA Institute 2025
Experience Management and XLAs Foundation
Experience Level Agreements (XLAs) and associated frameworks.
Reforge 2019
Reforge Growth Series
Growth training from the best
Pink Elephant 2024
ITIL 4 Foundations
Understanding ITIL 4, the latest iteration of the Technology standard