About Me
Transformational Customer Experience Executive | Driving Enterprise Growth Through Customer-Centric Leadership
I’m a proven Customer Experience executive with 20+ years of strategic leadership across enterprise B2B SaaS, cybersecurity, and data-driven technology companies. I consistently deliver exceptional business outcomes, including 114% Net Revenue Retention, 96% renewal rates, and industry-leading NPS scores while scaling customer organizations through high-growth phases. Most recently serving as Head of Partnerships and Customer Experience at AI-driven cybersecurity platform Simbian, I build comprehensive post-sale lifecycle programs, implement AI-powered automation, and drive customer portfolios exceeding $100M+ ARR.
As a hands-on leader who combines operational excellence with strategic vision, I excel at building customer-first cultures, manage complex enterprise relationships, and foster cross-functional collaboration that directly impacts bottom-line results. My expertise spans the complete customer journey, from onboarding and value realization to expansion and advocacy, with a focus on scaling customer operations efficiently. I provide the strategic mindset and tactical execution capabilities that high-growth technology companies need to maximize customer lifetime value and accelerate revenue growth.