tom langley@gmx.co.uk
About Me
Education
London Business School 2013
IBM Premier Executive Business Program
Mini-MBA exclusively for IBM Executives.
AXELOS 2019
PRINCE2 - Project Management Practitioner
PRINCE2 – Project Management Practitioner Certification
SCOTVEC 1986
HNC Accounting
Higher National Certificate in Accounting.
Work & Experience
Languageline Solutions 04/07/2025 - 01/29/2024
UK Sales Manager
Develop and implement Sales Business Process Manual tailored for UK operations, ensuring standardised sales processes and compliance with ISO audit requirements. Establish and refine New Product Implementation role, overseeing recruitment and shaping its evolution to enhance product deployment and usage growth within UK market. Set strategic sales objectives and targets align with UK business goals. Provide ongoing monitoring and coaching to Sales team members to support goal achievement and performance optimisation. • Achieved £15M+ revenue growth over four years by leading a sales transformation programme. • Led the sales team towards becoming High-Performance Sales team, achieving growth rate of 194%. • Designed and applied best-of-breed sales management processes, enhancing coaching and training initiatives, and revising client engagement models and methodologies.
INSPUR Systems 05/01/2017 - 02/28/2018
Country Manager & Account Director
Supervised strategic management and operational leadership for all business activities within UK and Eire, ensuring robust sales performance and reporting to European headquarters. Coordinated with cross-functional teams to deliver insightful sales data reports, contributing to informed decision-making at managerial level. • Fostered strong relationships and expanded company's market presence by directing recruitment and management of channel sales initiatives across UK, Ireland, and Western Europe.
INSPUR Systems 09/05/2016 - 05/01/2017
Sales Account Manager
Orchestrated sales initiatives and channel partnerships across Western Europe and the Nordics, excelling in the strategic setup and management of UK Channel Partners, including system integrators, distributors, and re-sellers. Provided robust leadership and mentorship to sales teams in UK and Ireland, boosting team performance and support structures. Served as primary point of contact for Warranty and Service inquiries, delivering precise and informed guidance. • Achieved first UK product sale to Oxford University Mathematics Department.
SONY Mobile 09/01/2015 - 03/01/2016
Head of XiB Direct Sales (Contract)
Built strategic channel partnerships and fostered relationships with key ECO-System partners to bolster opportunity pipelines. Employed standardised sales governance processes for effective management of XiB sales pipeline. Developed and executed direct sales contractual model tailored for Global Enterprise Clients, ensuring alignment of Sony and partner technical resources to improve client engagement. • Accomplished significant increase in direct sales for new Global Xperia in Business (XiB) product line across multiple geographies, focusing particularly on EMEA. • Successfully managed client relationship with Global clients – Ericsson. • Developed key partner relationships – Google & VMWare.
IBM UK Ltd 04/04/1988 - 02/27/2015
Various Technical, Sales & Leadership roles
Customer Engineer – Mid-range | CE Territory Coordinator (Line Manager) | Account Manager – Maintenance Sales | ITS Services Account Manager | ITS Client Services Leader (Client relationship sales) Career Impact at IBM • 27 years of progressive leadership, successfully evolving from technical engineering roles to leading strategic sales and global service delivery. • Built long-term client relationships through a consultative approach, aligning IBM’s service offerings with enterprise needs to drive mutual success. • Proven ability to navigate complex sales cycles, negotiate high-value contracts, and manage global projects for enterprise clients. • Established a strong track record in team leadership, sales enablement and operational excellence, positioning IBM as a trusted technology partner for large-scale businesses. This extensive experience at IBM has equipped me with deep expertise in enterprise service sales, strategic account management, global team leadership, and cross-functional collaboration, making me a strong asset for organizations seeking to drive revenue growth, optimize service delivery, and enhance client satisfaction in a competitive technology landscape.
Portfolio
