Stuart Chadwick
About Me
Senior IT Service Manager/Relationship Manager with extensive experience in IT service and supplier management. Proven track record in developing and maintaining strong customer relationships, managing technically complex accounts, and overseeing ITIL-related duties. Eligible for SC Clearance having been cleared multiple times. Eager to contribute by leveraging expertise in service delivery and continuous improvement.
Education
Leeds Metropolitan University 1991
BSc Computing and Operational Research
Upper Second (2.1)
Work & Experience
Littlefish 09/04/2023 - 04/18/2025
Service Delivery Manager
• Developed and maintained strong relationships with external customers, including a global insurance company and a UK Government department, enhancing customer satisfaction rates and NPS scores by 50%. • Managed end-to-end service delivery, including service desk, incident, change, and request management, resulting in a 100% SLA adherence for 12 consecutive months. • Drove continuous service improvement plans and risk management, leading to a 25% reduction in service disruptions.