Stuart Chadwick

Littlefish 09/04/2023 - 04/18/2025

Service Delivery Manager

• Developed and maintained strong relationships with external customers, including a global insurance company and a UK Government department, enhancing customer satisfaction rates and NPS scores by 50%. • Managed end-to-end service delivery, including service desk, incident, change, and request management, resulting in a 100% SLA adherence for 12 consecutive months. • Drove continuous service improvement plans and risk management, leading to a 25% reduction in service disruptions.