steve.prendergast@btinternet.com
About Me
Education
Brixton Technical College 1986
HND Telecommunications & Electronic Engineering
Studied at college as part of British Telecom apprenticeship programme.
Work & Experience
Jaguar Land Rover 09/04/2018 - 06/30/2025
IT Director – Digital Transformation, Operations & Cyber Resilience (CIO designate)
Reporting to Group CDIO. Delivery Assurance & Operational Excellence through 4Ps (Predict>Proact>Prevent>Perform). SME for EA, Service Delivery, Data RPA AI, Outsource cultural harmonisation and performance mentor. Achievements & Business Value Outcomes: Cyber – delivered improved resilience • Delivered global Zero Trust Security platform – Zscaler to 46,000 users • Drove 30 day cycle for automated deployment of critical patches and hardening • Conceived and delivered ’air-gapped’ CyberVault data repository • Delivered Application Remediation Programme, defence in depth – reduced tech debt Cloud – delivered flexible capacity, removed tech debt, managed cost creep • Architected & delivered Cloud and drove adoption – Hybrid, AWS, Azure and GCP • Initiated DevOps and SRE capability and drove Digital Transformation initiatives Data & AI – provided enhanced data capability, insights, decisioning • Initiated Enterprise Data Platform – Snowflake, Informatica (supplementing BigQuery) Operations – drove AI Ops, improved performance & availability, reduced P1s & cost • Provided operational oversight for outsource to TCS including Networks, CloudOps, SRE • Envisaged & planned ICON (Intelligent Control & Operational Nerve centre) in Pune • Iterated on previous 4P (Predict, Proact, Prevent, Perform) Ops with AI • Led Software Asset Management cost-out exercise, £10m+ license, support cost savings Delivery – resolved issued, delivered projects – ‘on-time, on-cost’ • Turned-around Private Cloud and delivered – HPE Synergy and VMWare Cloud Foundry • Turned-around Google Suite to Office365 migration project and delivered, 46,000 users • Managed Mainframe remediation Programme @IBM • Initiated and delivered X86 Virtualisation of compute estate @IBM • Data Centre Migration – exit IBM • Conceived, sponsored and supported global SD-WAN project to 120 locations in 17 months
Zopa Bank 09/04/2017 - 08/31/2018
IT Director
Role / Achievements: • Restructured and developed IT Department • Designed and implemented Service Operations (ITIL) department and recruited resource • Wrote all IT Process and Position Descriptions • Designed and implemented Monitoring Platforms for Application and Infrastructure • Designed and implemented 2 new Data Centres including new Storage Platform • Designed and implemented Splunk monitoring, ServiceNow ITSM, PagerDuty alerting
Sky UK 02/02/2009 - 08/31/2018
Director, Operations - IT, Applications, Infrastructure, Enterprise
Role / Achievements: • Digital transformation delivering £1m+ cost savings in Contact Centres • IT transformation delivering flexible work place, driving collaboration & staff experience • Cloud migration – Office365, Skype, 30,000 users • Deployed Bots, automation and self-service reducing service desk costs • £10m+ infrastructure upgrades, cloud, compute, storage, DB whilst maintaining service • 4 UK Data Centres delivered, £60m scope • 5% YoY OpEx reductions through efficiency, automation, smart working • PCI Compliance attained 4 years running • B2B CRM Platform delivered • Launch of Sky Mobile service (MVNO). • Advanced Analytics, ML and AI for anomaly detection, sales decisioning and automation • Developed Predictive, Proactive, Preventative, Performance Operational working practices • Security, Patching, Hardening and Anti-virus – Regulatory Compliance PCI, SAO, CDS • Driving standardisation and simplicity into process, infrastructure and organisation • Driving Digital Transformation, through data driven decisions and digital first engagement • VMWare and OpenStack Clouds, 30,000+ virtual and physical servers • ITIL Operations with Agile Application Development.
AOL UK & AOL Europe 10/07/2002 - 01/30/2009
Executive Director, Operations - Head of Audience and Media Operations
Role / Achievements: Transformed UK & EU Web capability, HTML, CSS etc, implemented project process, implemented Green Lighting Committee, DR implemented, 2M Dial-up Subs achieved, launched AOL Broadband, offshored web and content production to Bangalore, managed transition and services to Carphone Warehouse following sale including £100m revenue stream
Portfolio
