saramorgan150@gmail.com
About Me
Motivated, highly organised, critical thinking specialist, with many years of IT and Business Change experience across various industries. Skilled in managing global transitional TOM, M&A and IT migrations, consulting with an array of IT and Business stakeholders from operational SMEs to Exec and Board level whilst managing external, third-party suppliers.
Adept in communication with stakeholders, enabling analysis and development of methodologies that ensure delivery driven planning, governance, controls, cadence and drum beat for any project or programme of work.
Work & Experience
AXA UK&I 06/16/2024 - 06/30/2025
Project Co-ordinator
Project Co-ordinator associate role with S&A Group, a hybrid PM/PMO supporting a European Data Centre Exit transformation programme that achieved migration from On Premise to Cloud, to a clearly defined delivery deadline. • Supported several on and offshore programme managers with 170+ application migrations, file transfer remote executions and a shared transversal data migration • Utilised stakeholder and networking skills to control third party on/offshore resources and fill the communication deltas between programme and third-party supplier teams • Drew heavily from my wide experience, to build controls and standards for the areas in my span of control, utilising Service Now as a PPM tool • Ensured that Change Control expectations were communicated to third parties and adhered to, any Risks and Issues surfaced and escalated efficiently, and associated Statements of Work and Work Orders were approved and became Fully Executed • Dependencies, planning and reporting and tracking migration sequencing decisions • Built and managed financial forecasts, tracked and monitored estimates/actuals and year end accruals, and reported Service Variations for the migration into BAU • Created and monitored workstream Plans On a Page for Steer Co, COO and Board reporting • Led project and programme closure by way of Deliverables Plans that acted as light-touch stage gated documentation and ensured a best practise audit trail
Direct Line Group 02/19/2024 - 06/14/2024
Project Manager
Project Manager for a Regulatory Risk portfolio supporting Head of Risk SRO to wrap his arms around an undefined portfolio of projects on behalf of the newly appointed CEO. The portfolio consisted of various projects toward regulatory Outcomes being managed within Operations. • Defined the regular reporting into Executive Taskforce that drove adoption of improved decision-making and developed bespoke plans, POAP, templates, standards and controls • Coached BAU Ops and Risk to clearly articulate coherent plans toward achieving regulatory Outcomes (using FCA and PRA themes and terminologies) • Supported the Head of Risk to pinpoint the ‘definition of done’ and compiled a bespoke quarterly update for FCA and PRA, showing progress toward completion of Outcomes
Willis Towers Watson 07/04/2023 - 09/08/2023
PMO Lead
PMO Lead associate role with Gobeyond, working with a team of highly proficient workstream leads to align planning with the third-party IT supplier for WTW’s Billing and Control TOM vision. • Created a bespoke governance framework to underpin delivery of Statement of Work deliverables and manage client expectations, providing guidance and including robust RAID documentation and clear escalation routes • Developed and authored weekly status reporting and supported the project lead in presenting to the client • Co-ordinated third-party IT and WTW’s Enterprise/Systems Architects to understand approvals process/es of InfoSec and Technical Design Authority
HMRC 11/03/2022 - 06/30/2023
Project Manager
Project Manager of a ‘just do it’ Service Now project to automate discovery renewal and revoking of digital certificates with reporting suite and supporting policy/processes. • Defined, designed built and delivered a Service Now dashboard with associated monitoring and alerts management process and a self-service dashboard • Collaborated with IT Training team to roll out the new process and dashboard • Documented Feasibility of next phase for automation of certificate discovery its architecture, scope, and planned the high-level design phase • Explained best practice quality assurance process and standards needed to align with HMRC Benefits Management and Operational framework
Chubb EMEA IT 05/23/2022 - 10/03/2023
PMO Manager
PMO Manager, supported Head of EMEA IT PMO to adopt best practice processes and methodologies to achieve strong governance and controls, in an immature PMO process environment. Mobilised a large transatlantic programme and supported Business initiatives. • Implemented robust RAID and ToR documentation and standards, aligned best practice and standardised RAG ratings • Completed reviews of the project Quality Assurance and re-designed the standards and processes to suit the level of maturity of the organisation • Mobilised a Global, $10m USD programme, produced comprehensive PMO Handbook, created bespoke reporting, controls and governance drumbeat • Supported a portfolio of c.10 Business initiatives involving c.24 projects/programmes by adding improved tracking and management
NHS Supply Chain (NHSSC) 12/13/2021 - 05/20/2022
PMO Lead
PMO Lead working closely with the Programme Manager, Change Manager, SRO, Board and Steer Co, leading the way in an immature Change environment with best practices to achieve strong governance, controls and cadence/drumbeat for Mobilisation. • Co-ordinated with third party to develop the TOM, aligning with the North Star 10 year vision and built Programme plans, standards, controls and governance processes • Implemented secretariat support to Steer Co and introduced ToR/quorum to speed decisions • Led and mapped organisational design, inclusive of HR due diligence and TUPE processes • Specifically, led and coached Logistics and Procurement to map/plan E2E Business Case approvals from NHSE&I, Ministers, Cabinet Office and HM Treasury’s complex processes
AXA UK&I 09/06/2021 - 12/10/2021
PM/PMO
PM/ PMO associate role with S&A Group reporting to AXA’s CIO for IT TOM, bringing three siloed IT entities into one organisation for cost savings and to achieve compliance with ITIL4. • Aligned governance to Transformation team standards and created/managed programme plan at both high and detailed level for Internal Comms and HR workstreams • Built, managed, supported and tracked plans, status reporting, RAID and escalations • Delivered ITIL4 process policies underpinning the new Op model Bank of England Nov 20 – Sept 21 PMO Manager for implementation of MS Teams and M365 organisation wide, to simplifying out-dated methods and improve process efficiencies. • Measurably improved planning throughout the programme and re-designed existing, aged, methodology into appropriate, strong, programme governance • Coached BAU SMEs to understand how their own workstream fitted into the programme • Achieved a new approach to SOW processing for the SRO • Supported programme through convoluted governance to achieve business case approval
Bank of England 11/06/2020 - 09/03/2021
PMO Manager
PMO Manager for implementation of MS Teams and M365 organisation wide, to simplifying out-dated methods and improve process efficiencies. • Measurably improved planning throughout the programme and re-designed existing, aged, methodology into appropriate, strong, programme governance • Coached BAU SMEs to understand how their own workstream fitted into the programme • Achieved a new approach to SOW processing for the SRO • Supported programme through convoluted governance to achieve business case approval
Equiniti 06/17/2019 - 12/20/2019
PMO Lead
PMO Lead to Canada Life supported delivery of web front-end SIPP pension platform for product launch. • Consulted with Steering and Exec Boards to improve oversight • Led IT Dev and Ops in Post Implementation Review activity and reporting
Vitality Invest 08/21/2018 - 06/14/2019
PM/PMO Lead
PM/PMO Lead associate role with PEN Partnership supporting Vitality Invest SIPP pension launch. • Coach to Business, IT, Programme, Steering/ExCo, introduced the concepts of escalation routes, supplier costs/budget management, change control and risk/issue management • Collaborated with Production Incident Manager to develop and drive incident management
Chubb GDC 05/16/2016 - 08/20/2018
PMO Lead
PMO Lead to Chubb's Integration (M&A) programme, created governance framework (Clarity PPM tool) and Steering/ExCo reporting. Ensured all was clear, succinct and tracked against architecture roadmap. Also delivered GDPR IT and Ops compliance (25/05/18) and Brexit programmes.
HSBC 05/19/2015 - 11/06/2015
PMO Analyst
PMO Analyst to HSBC Financial Crime and Anti Money Laundering (AML) and Anti Bribery and Corruption (ABC) Programme. Supported five Programme Mangers across four continents (EMEA, Asia Pacific, Latin America, USA).
Legal & General 02/19/2001 - 02/18/2015
PMO Analyst / PM / BA / SME
PMO Analyst / PM / BA / SME various roles covering group and individual pensions, investments and life assurance. Including leading Ops and Finance portfolio of projects, a Service Oriented Architecture IT change programme, IT payroll migration for HMRC's RTI launch