Matthew Brooks

Linklaters LLP 05/01/2023 - 12/05/2025

Workplace Technologies Manager (Global AV Management)

• Managing all workstreams within the Workplace Technologies SRE team, aligning the global strategy to enhance efficiency and collaboration across the firm. Collaborating with stakeholders, external suppliers and senior leadership to develop integrated solutions, aligning with the technology strategy and roadmap. Including AV, Digital events and Office technologies, managing tools for printing, scanning and physical workplace management. • Built and led a 12-member global infrastructure team supporting 6,800+ end users across 31 offices in 21 countries. Oversaw team formation, recruitment, and management. Initially served as Unified Communication & Collaboration Manager; role expanded post IT Business Services restructure to include Office Technologies, alongside Audio Visual, and Digital Events functions, reporting to the Global Head of User Experience. • Responsible for a £1.4 million global budget for Business as Usual (BAU), with additional local office funding up to £400k per project. Served as a key member of the management team, overseeing strategic decisions and operational support for an £8.5M budget, driving the successful delivery of the new 17 floor, London Head Office. • Key Achievements: ▪ 31 Global office refreshes, including 11 office relocation projects delivered on time and within budget. ▪ £200,000 in cost savings through service optimisation, vendor management, new process implementation resulting in improved end-user experience and support. ▪ Automated AV environment with a monitoring, self-heal, API driven ticket creation and reporting. Enabling proactive support. ▪ Managing the onsite event support provision for the annual Global Partners conference, ensuring high‑availability of AV and collaboration services during the high-profile event. ▪ Aligned newly formed teams to firm‑wide VoC, CSAT, CI, and reporting standards. Providing the stakeholder driven direction for consistent and measurable service improvement.

Visa Europe Ltd 11/15/2018 - 04/30/2023

Senior Manager (Regional AV & Local Desktop Support)

• Primary function: Leading and managing the Voice and Video, 8 person EU & CEMEA support team. Providing support for unified communications covering Voice, Data, Digital Signage, Microsoft Teams including Microsoft Teams Rooms, Cisco video conferencing, corporate broadcast events, mobile support and RFP. Supporting 5000+ end users in 70 offices across EU & CEMEA and reporting to the Head of End User Technology. • Secondary function: managing the 8-person, End User Workstation Support team at the Visa’s European head office in Paddington, providing desktop support, tech bar, asset management, builds & hardware to multiple EU offices. • Managing £1.5 million budget for BAU with additional local office business funding of £200-300k per AV office projects for refurbishments, offices moves and upgrades. • Key Achievements: ▪ Led the rapid turnaround of a failing End User Workstation Support team during the pandemic, delivering 98% consistent SLA‑compliant ticket closures within six weeks of appointment. 28% MTTR improvement. ▪ Established VoC, CSAT, continuous improvement, service metrics frameworks and embedding data‑driven continuous improvement across the two teams. ▪ Ensured business continuity during COVID, by enabling end user remote connectivity, laptop and mobile hardware refreshes. Also upgrading tech bars to maintain safe service delivery (Mar 2020 – Jan 2022). ▪ 14x Office moves and refresh projects delivered. Including the 10 floors in the London HQ refresh with full new Auditorium, Studio and upgraded Cybersecurity floor.

AlixPartners LLP 07/14/2017 - 11/14/2018

End User Productivity Services Manager, Vice President

• Leading the IT Helpdesk team, a 5-person team, providing EMEA follow-the-sun 1st line IT support model managing 1800 users globally. Focusing on 2nd line support for 500 users, in 9 offices, across Europe & client’s sites. • Key Achievements: ▪ Delivered firm-wide Windows 10, Office 365, and laptop hardware refresh projects. ▪ Led MobileIron to Microsoft Intune MDM migration alongside iPhone hardware refresh. ▪ Implemented Riverbed Aternity for proactive endpoint monitoring and reporting. ▪ Managed Paris office relocation and coordinated high profile EMEA corporate events, including the Partners Meeting in Berlin.

Aggreko PLC 12/01/2016 - 07/13/2017

On-site Support Lead

• Leading the 2nd Line Support team, a 3-person team. Providing IT support for 700 users based in European offices, including remote locations and European depots. • Service owner and manager of the video conferencing service across offices in 36 countries. Setting the SLA’s and monitoring the performance of the 3rd party vendors. Other responsibilities included managing commercials, vendor and contract management. • Key Achievements: ▪ Improved operational effectiveness of IT services by implementing structured knowledge management, service metrics, and customer focus via regular service reviews, resulting in faster fault resolution and improved end user experience. ▪ Led core infrastructure and workplace transformation programmes, including hardware refresh, Windows 10 & Office 2016 upgrades, Microsoft Intune MDM rollout, and on premise to Azure data migration. ▪ Standardised and refreshed audio‑visual services and hardware across the 36 countries, improving reliability, supportability, and user experience.