About Me
I am an experienced and well-versed Implementation and Systems Training Specialist, with expertise in change management, policy implementation, strategic and operational planning and stakeholder engagement. I have achieved success across my career; developing an appropriate strategy in each role utilising Synchronous, Asynchronous and Blended Learning training delivery methods to ensure projects /initiatives deliver continually improved performance. Additionally, I have proven ability in developing/managing large scale L&D programmes, whilst pro-actively leading multi-skilled teams; championing operational efficiency. I am effective and an adaptable professional with a wealth of readily transferable team leadership and communication skills. I make use of my interpersonal, problem-solving and negotiation skills on a daily basis and thrive within a highly pressurised environment and am motivated by meeting/exceeding targets and providing motivational, `hands-on` management. I like to be a positive voice, offering support and help pro-actively, and I feel a real strength is my ability to motivate and support others on-site. I greatly enjoy all aspects of my role and have consistently delivered impressive results; playing a demonstrable role in improving the performance within all areas in which I have worked. My personal maxim is to strive for excellence, and it is really important to me that I enjoy my work and am able to see the positive difference I make. I see the results of my commitment every day and I am looking forward to meeting each challenge as it arises.
Education
Open University 2003
BSc (Hons) 2:1 (Business Information Technology)
Combined Business Management principles with Information Technology knowledge to bridge the gap between business and technology, enabling them to drive innovation and efficiency. BIT programs equip individuals with skills in areas like IT Project Management, business analysis and systems design.
University of Greenwich 2008
Post Graduate Certificate in Education (PGCE)
A PGCE is designed to equip individuals with the skills, knowledge, and practical experience needed to be effective educators.Involving a combination of theorectical study, practical experience and teaching placements.
Work & Experience
University Hospitals of Northamptonshire NHS Group 09/02/2002 - 09/30/2024
eLearning & Traning Content Development Services
• Liaising with Stakeholders to determine the Training Requirements to ensure that all the organisational aims and objectives are met and achieved. • Managing and overseeing the design, formulation, and implementation of Training Strategies in line with the Business Aims and Objectives, the development of Training/Lesson Plans to define the Training Objectives relating to respective user groups. • Partnering with Subject Mater Experts to define the objectives as to what needs to be trained and to whom, developing these materials, and then delivering them into the business. • Spearheading the design, production and implementation of e-Learning modules using Adobe captivate incorporating both video and interactive elements. • Oversaw the development of all Training Support materials in various mediums, Classroom training together with Online and Post Go Live Support. • Tasked with Staff Profiling to determine the Staff Training Requirements and the production of Clinical Reports to inform the Service Managers of Staff Engagement with the Clinical System and the Activities recorded. • The updating of existing Trust Course Materials in both an eLearning and written format.
Central and North West London NHS Foundation Trust 01/03/2022 - 08/30/2002
Transformation & SystmOne Project Trainer
• Overseeing the design, formulation, and implementation of a Training Strategy in line with the Business Aims and Objectives • Challenged with formulating Change Management and Transformation Action Plans in relation to a Phased Approach from Community Inpatient Paper Based to full Clinical System. • Spearheaded the development of Training/Lesson Plans to define the Objectives as to what is trained to whom and when. • Partnered with all Work Stream elements to ensure that the Training and the future system development work was aligned to the SOPs for the Service. • Formulating and implementing a Training Needs Analysis, collating the results, Staff Profiling together with formulated/implemented Support Structures for those Staff requiring it. • Sole responsibility for the development, system configuration/setup and delivery of hands-on Training within the Classroom environment for all Staff Groups, together with Course Scheduling, reporting, and achieving a 100% attendance. • Designing and compiling Quick Reference Guides in various mediums, ensuring that all organisational objectives were met and achieved. • Challenged with organising and spearheading the staff post Go Live floor walking support. Which included targeted classroom-based learning, 1-1, desk side support and online support calls • Tasked with producing Clinical Reports to inform the Service Managers of Staff Engagement with the Clinical System and the Activities recorded.
Central and North West London NHS Foundation Trust 07/01/2002 - 10/29/2021
SystmOne Project Trainer
• Leading the delivery of the Children’s Community modular courseware using Microsoft Teams to both clinical and administrative staff. • Ensuring that the initial training was undertaken and spearheaded the floor walking support to the staff post Go Live. Which included targeted classroom-based learning, 1-1, desk side support and online support calls • Partnering with the development of Training/Lesson Plans, Quick Reference Guides in various mediums, ensuring that all organisational objectives were met and achieved. • Held the responsibility for liaising and working with all Work Stream elements to ensure that the training and the future system development work were aligned to the SOPs for the services
East of England Ambulance Service NHS Trust 10/01/2020 - 06/30/2021
eLearning & Training Content Developer
• Challenged with the research, design, planning and compiling of Instructional Design Documentation, Training, Resource and Lesson Plans together with establishing the overall approach to training. • Spearheaded the design, production and implementation of e-Learning modules using Adobe Captivate for the first type iOS version of the Siren Nova ePCR and iPad end user devices. • Oversaw the development and use of Interactive Video within the e-Learning Modules. • Promoted the use of Office 365 & Microsoft Teams for workspace collaboration, communications, file sharing and training • Held full responsibility for liaising and working with Subject matter experts and all Work Stream elements to ensure that the training was aligned to the organisational objectives.
Babcock International Group 10/01/2019 - 07/31/2020
Courseware Developer
• Spearheaded the design, production, and implementation of e-Learning modules for an international organisation using SABA software • Challenged with producing storyboards, as well as working with SMEs, Graphic and Media Designers to ensure that all training objectives were met and achieved • Played a key role as a consultant, ensuring that eLearning was developed within company/contractual guidelines
East and North Hertfordshire NHS Trust 12/03/2018 - 06/28/2019
Transformation, eLearning Developer
• Partnered with Subject matter experts to define the objective as to what needs to be trained, developing these materials, and then delivering this into the business • Oversaw the design, production, and implementation of Dashboards together with e-Learning modules using Adobe Captivate 2017/2019 to support all the defined user roles as part of a Lorenzo Stabilisation Project • Challenged with looking at profiling based on the end reader, ensuring that this met the business needs and catered to the disabilities act where required
Central and North West London NHS Foundation Trust 02/01/2018 - 11/30/2018
eLearning Developer, Transformation and SystmOne Mental Health Project Trainer
• Led the design, production and implementation of System One Mental Health e-Learning modules using Adobe Captivate for a Mental Health Foundation Trust • Held full responsibility for providing Project Management, Transformation/ Business Change functions, Course profiling and reporting, liaising with SME’s and Business/Clinical Managers. Classroom based Training and Go Live support • Partnered with the development of Training/Lesson Plans, Quick Reference Guides in various mediums, ensuring that all organisational objectives were met and achieved.
Ramsay Health Care UK 02/01/2017 - 08/31/2017
eLearning Developer, Transformation and IMS Maxims Project Trainer
• Spearheaded the design, production and implementation of e-Learning modules using Adobe Captivate for IMS Maxims, SAP & Clinical Coding for a private health care company • Tasked with creating modules and documentation to support all the user roles before, during and after implementation of the new EPR, delivering face-2-face training on different sites throughout the UK • Provided LMS Management, Post Go Live support together with providing Project Management, Transformation/ Business Change functions, Course profiling and reporting together with liaising with SME’s and Business/Clinical Managers
Gloucestershire Hospitals NHS Foundation Trust 01/04/2016 - 02/28/2017
Transformation, eLearning Development and TrakCare Project Trainer
• Established and implemented e-Learning modules using Adobe Captivate to support all the defined user roles • Played a key role as part of a training team involved in the deployment of TrakCare for the Trust, overseeing the Transformation/ Business Change element in gathering information in relation to how the business currently works, relating this to the new TrakCare system and documenting accordingly • Held full responsibility for liaising and working with all Work Stream elements to ensure that training was aligned to the SOPs for services • Managed the development of Training/Lesson Plans, Quick Reference Guides and Project Management, Course Profiling, Reporting, Web Site maintenance, LMS development work and liaising with SME’s and Business/Clinical Managers • Ensured that the training was undertaken including classroom based, assisted eLearning, 1-1, desk side support and was followed by floor walking support post Go Live which included 24/7 support to staff.
Sheffield Teaching Hospitals NHS Foundation Trust 04/01/2015 - 12/31/2015
Lorenzo Trainer
• Thrived as part of a Project Team at one of the busiest and largest acute NHS Trusts in the UK with over 15,500 staff, liaising with the Operational Change Managers (OCMs) to ensure that training was aligned to the SOPs for services and working with all other Work Stream elements • Championed the creation of lesson plans; delivering awareness sessions; supporting roadshows to enhance awareness of the new EPR which also included demonstrations to staff to engender engagement • Led the delivery of modular courseware to both clinical and administrative staff in addition to 1:1s, as well as driving the creation of detailed Quick Reference Guides (QRGs) and floor walking support during Go Live which included 24/7 support to staff
Barnet, Enfield & Haringey Mental Health NHS Trust 02/02/2015 - 04/30/2015
RiO7 2015 Project Trainer & Electronic Prescriping and Medicines Administration
• Worked within a project to affect a transition from BT hosted RiO to Open RiO for Community and Mental Health Services • Oversaw the second stage to merge the two systems and introduce changes/improvements, new functionality including Electronic Prescribing and Medicines Administration together with Store and Forward • Challenged with interfacing with stake holders and gathering requirements, delivering Introductory and Benefits Workshops • Tasked with compiling/implementing booking systems, costing/reporting procedures, resourcing, eLearning module design and maintenance, classroom/refresher training sessions, 1-1, devising Course Plans, Electronic Assessments, Lesson Plans, User Guides and Quick Reference Guides
West London Mental Health NHS Trust 04/01/2014 - 11/28/2014
Transformation and RiO7 NHS Clinical Systems Trainer
• Challenged with implementing the deployment of RiO7 at a High Secure Hospital together with supporting the upgrade from a previous version of RiO to RiO7 throughout the wider Trust area • Played a key role in interfacing with stakeholders and gathering requirements, delivering Introductory and Benefits Workshops, classroom training sessions, 1-1, floor walking, devising Course Plans, Electronic Assessments, Lesson Plans, User Guides and Quick Reference Guides • Held full responsibility for configuring and maintaining the RiO training rig to match lesson plans and end user requirements. Together with floor walking support during Go Live.
Birmingham Community Healthcare NHS Trust (Contract) 08/01/2013 - 03/31/2014
RiO 7 NHS Clinical Systems Trainer
• Required to assist in the configuration, courseware preparation, system guides and the end user training of RiO version 7 to a workforce of over 5,000 • Conducted a range of community and specialist healthcare services provided by the Trust, whilst managing the delivery of Introductory and Benefits Workshops, classroom based training and mobile working device training in support of the Trusts Agile Working Policy together with Floor walking support during Go Live
Oxford Health NHS Foundation Trust 02/02/2009 - 07/31/2013
Informatics Training Lead
• Played a key role within Trust that had a workforce of over 6,500 together with a large geographical area which includes a University Teaching Trust in addition to clinical research establishments • Championed the overall Clinical Systems usage of both RiO Mental Health and Community was more than 8,500 active users together with supporting System One usage for Out of Hours and MIU • Managed 12 trainers, collaborated with all services / Clinical Leads and remained project focused within stringent timescales and worked within commercial processes • Promoted inclusiveness within the workplace by providing resource-based workshops to overcome system/user issues, promote benefits and leaner ways of working • Overcame staff resistance to change by implementing an interactive Training Needs Analysis to identify their computer and allied training requirements together with establishing the most cost-effective means of meeting and delivering them • Held full responsibility for providing effective clinical management and cost benefits by creating ownership of one’s own learning by implementing Self Directed Learning (SDL) for Clinical System modules • Ensured that end user Training enabled the staff to access and record information appropriate to their job role and professional background in addition to balancing the needs of the core business • Established a comprehensive working approach by liaising and working with all Workstreams together with both the customer and organisation to ensure that training aims, and objectives met the business and the customer requirements • Tasked with implementing and including flexibility within the training approach and strategy documentation to ensure that the approaches and solutions in place were flexible enough to support the needs of a rapidly changing organisation • Successfully aligned the training approach and strategy documentation to the Standard Operating Procedures (SOPs) as written and confirmed by the Services, Transformation and the Business aims and objectives • Transposed the information within ‘as is’ and ‘to be’ process maps to the Clinical System functionality to provide role specific training for inclusion within subsequent Training Plans