About Me
I build training ecosystems that scale — fast. From reducing customer deployment time from 6 weeks to 2 days to launching full certification programs in under 9 months, I turn complex platforms and siloed knowledge into clear, measurable learning experiences. Whether leading internal onboarding, external customer training, or no-code automation education, my programs are designed to shorten ramp time, improve retention, and increase confidence. I’m open to remote work, hybrid work, or on-site, and willing to relocate if necessary.
Education
California Coast University 2020
MBA
Major: Business Administration, Minor: Management
University of Phoenix 2005
MA Ed
Major: Adult Education, Minor: Distance Learning
University of Utah 2001
BA
Major: History, Minor: Classics and Anthropology
Work & Experience
Robbclan Productions 06/14/2024
Chief Learning Officer/Founder
At Robbclan, I partner with pre-seed to Series B startups to scale their engineering or GTM teams, tech organizations that have outgrown their ad hoc onboarding, and founders, COOs, or RevOps teams that are juggling enablement with 10 other jobs. As a CLO On-Demand consultancy, I design custom onboarding programs, capture tribal knowledge, build training experiences, choose tools and frameworks, and measure the impact of onboarding and enablement. I've built customer education programs that cut time-to-value from 6 weeks to 2 days, launched internal enablement and certification programs from scratch in under 9 months, managed teams, scaled training organizations, and built in support for both neurotypical and neurodivergent learners, and I'm a passionate advocate for learning accessibility and human-centered design. I bring deep experience in technical training, a heart for inclusion, and a brain wired for systems thinking.
NetBrain Technologies 04/04/2025 - 09/05/2025
Director, Network Automation Training
Spearhead internal and external enablement initiatives for NetBrain’s no-code network automation platform, driving adoption, knowledge transfer, and platform proficiency across Customer Success, R&D, and Product teams. Translate complex automation workflows into actionable, scalable learning content, reducing knowledge silos and boosting time-to-value for customer engineering teams. Partner cross-functionally to implement a full-stack training strategy, enhancing onboarding, technical documentation, and customer-facing training. Led the design and launch of platform-specific enablement tracks, increasing customer engagement and internal product fluency by over 40% within the first quarter.
Abnormal AI 04/18/2022 - 06/14/2024
GTM Knowledge and Training Manager
Create and maintain the customer training LMS platform and content utilizing Work ramp Learning Management System (LMS). Create a training certification program for customers and internal Customer Success members. Create a self-deployment program while working with Salesforce administrators, Work ramp administrators, and Portal administrators to automate access and assignments to relevant training content and performing a needs analysis for customer deployment. Provide a vision for future training and enablement for AI concepts to increase overall understanding of the product. Centralize and organize documentation and reference data for the Customer Success team. Define the Knowledge creation, publication, and maintenance of new articles and FAQs built to scale with company growth. Build and maintain key performance indicators (KPIs) metrics reporting dashboards for managers and leaders. Created a suite of training content tailored to product releases and customer purchases. Scaled the assignment of training content to customers through automation to allow for hands-off management of content based on product purchase. Improved customer time to value by %1500 percent, reducing deployment times from 6 weeks to 2 business days Built the process and migrated the knowledge base to a scalable solution that increased accuracy of content and reduced search times, increasing Sales effectiveness Redesigned and automated onboarding for new hires that utilize existing, newly created, and internally managed training content to reduce onboarding time by 2 weeks to increase CSM time to value
ServiceNow 12/13/2013 - 04/15/2022
Senior Manager, Training Delivery, AMS
Grow and develop a trainer bench for each course offering with a combination of internal and partner instructors prepared and certified to teach the course Analyze sales and corresponding delivery trends to identify future course coverage needs to provide enough lead time for growth utilizing gap analysis with the result of a +/- 1% error margin for the first two quarters Define the roles and KPIs for each level of trainer, providing upward mobility for independent contributors Built employee loyalty through compassionate understanding and honest engagement, clearly outlining expectations and holding employees accountable to those expectations consistently Provided an effective and engaging training delivery strategy to include learners within a classroom environment remotely utilizing robots Achieved and maintained a consistent 9.4/10 CSAT score for all courses and all instructors within the region utilizing key performance management metrics for success Successfully developed and staffed all courses consistently throughout my tenure utilizing data-driven analysis on sales and delivery data Collaborated with international partners to successfully staff and deliver conference training sessions with an average CSAT score of 9.4/10 Established a fair set of KPIs and reporting procedures that drove consistency and reliability for trainers in their delivery and career planning/progression Developed trainer careers and career goals, leading to several employees moving on to executive positions Effectively deployed classroom robots which increased classroom attendance for those unable or unwilling to travel Achieved and maintained a consistent 60/100 NPS score for all courses and all instructors within the region Counseled employees on career advancement opportunities that would help them grow their careers