Jonathan Pike
Work & Experience
Fidelity International 02/07/2011 - 10/31/2016
Head of Production Services
Joined Fidelity International as it became independent from the US parent company. Designed and implemented the service management environment in EMEA while rolling out new research platforms, recruiting 24 level 2 technicians across 2 teams. Implemented ITIL methodologies improving delivery quality while reducing costs by several million dollars. Subsequently guided colleagues in APAC to adopt the model. This evolved into my development of a global service strategy adopted by the CTO. This was subsequently replicated by business services moving from a regional to a functional model. The model was copied by other firms in the investment management sector.
Bank of New York Mellon 01/04/2010 - 02/04/2011
Support Manager
Proposed and implemented the Central Production Services assuring technology operations. Recruited and coached a team of 6 implementing processes to address persistent and high impact issues reducing operational costs by £1 million.
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