About Me
IT leader with over 15 years of experience delivering IT operations, infrastructure, governance, and digital transformation across multi-site and manufacturing environments. Proven track record in stabilising IT functions, strengthening cyber resilience, and aligning technology with business goals.
Recognised for driving cost savings, improving service reliability, and mentoring high-performing teams. Experienced in ITIL-based service delivery, vendor management, and leading initiatives that enhance compliance, performance, and operational efficiency.
Education
Uniwersytet Slaski in Katowice (Poland) 2000
Master’s degree in education
Work & Experience
Cosway UK Ltd 07/04/2011 - 12/12/2014
IT Support Analyst
Delivered IT support to around 40 users across local and remote sites, specialising in bespoke internal software and Microsoft applications. Ensured SLA adherence, managed day-to-day network issues, and supported business operations with minimal downtime. Achievements: • Improved reliability by resolving recurring network issues, reducing downtime and ensuring continuous operations. • Partnered with Malaysia HQ to resolve escalated issues, tailoring solutions to corporate requirements. • Led POS system deployments across UK sites, enhancing customer experience and operational efficiency.
Aston Labs Ltd (Specsavers Group) 12/15/2014 - 12/30/2016
IT Administrator
Maintained the company’s VMware, Cisco, Windows, and Red Hat Linux infrastructure, ensuring system health and service reliability. Provided responsive helpdesk support, managed user requests under SLAs, set up production machines, and supported audit preparations. Achievements: • Helped reduce IT downtime by 19% through early troubleshooting and trend analysis. • Executed backup procedures, ensuring disaster recovery readiness for critical servers and PCs. • Contributed to Change Advisory Board, supporting evaluation and implementation of business-critical changes.
NLRX Services Ltd (Specsavers Group) 01/02/2017 - 11/30/2020
IT Manager
Directed IT strategy, transformation programmes, and service delivery, ensuring alignment with corporate objectives, Group standards, and stakeholder requirements. Managed vendors, budget, and major incidents while leading the IT team to deliver reliable and cost-effective services. Achievements: • Reduced costs by 30% on a data centre improvement project, completed ahead of schedule with no disruption. • Established the IT Helpdesk function under ITIL framework, improving service quality and accountability. • Led infrastructure upgrades and service improvements in parallel, supporting business scalability • Achieved full compliance with Group audits within 24 months through enhanced processes and controls. • Negotiated supplier contracts, reducing costs by 23% while improving service delivery.
CoopSys 12/07/2020 - 10/29/2021
IT Service Desk Manager
Led a team of Support Analysts in a managed IT Service Desk environment, ensuring SLA adherence and high-quality end user support. Oversaw system changes for strategic clients and worked closely with senior stakeholders to allocate resources effectively, ensuring strong stakeholder engagement throughout key projects. Achievements: • Consistently exceeded SLA targets, improving customer satisfaction and demonstrating operational excellence. • Coordinated system changes for strategic clients, significantly enhancing software and hardware capabilities. • Built strong stakeholder relationships, ensuring smooth collaboration and fast incident resolution.
Samsic UK 01/03/2022 - 06/14/2024
Head of IT Department
Led the IT function for a UK facilities management provider, accountable for IT strategy, communications, security and cybersecurity, governance and major IT projects. Directed the IT team, managed the departmental budget, and acted as subject matter expert for senior leadership on technology and security matters. Achievements: • Delivered IT strategy aligned to organisational goals, boosting efficiency by 53% and cutting costs by 27%. • Oversaw a portfolio of IT projects delivered on time and budget, improving reliability and user experience. • Built and developed in-house IT capability, reducing reliance on third parties and strengthening internal expertise. • Established a collaborative IT team culture, fostering innovation, knowledge sharing, and professional growth.
Wealmoor Ltd 07/01/2024 - 06/30/2025
Interim IT Manager
Brought in during a critical transition to provide interim IT leadership within a food manufacturing and distribution environment. Ensured operational stability and strengthened governance while overseeing vendor management, cost control, cloud service integration, ITSM platform improvement, and staff development to build in-house capability. Achievements: • Reduced vendor costs: 26% communications, 24% licensing, 18% repairs, 2% hardware. • Automated IT operations, cutting mobile device setup time by 99.8% and app deployment by ~75%. • Transformed ITSM platform with ITIL-aligned workflows, contract, asset management, and digital documentation. • Authored IT policies to enhance compliance, standardise practices, and improve governance.
JTT IT Ltd 07/01/2025
Director
Independent IT consultancy providing contract services to client organisations.