HayleyLR
About Me
I’m a QA Test Lead with 8 years of experience in consulting (20+ years in testing total), now looking to bring my skills back in-house where I can make a direct and lasting impact. My consulting background means I’ve worked across a wide range of industries and products, developing the ability to quickly adapt to new software, tools, and testing environments.
I specialise in manual and exploratory testing, cross-browser and mobile testing, accessibility reviews, and building robust test documentation. Beyond finding bugs, I focus on cultivating a culture of quality within teams, collaborating with developers, support, and stakeholders to ensure products are not only functional but genuinely user-friendly.
I’m seeking a remote role where I can contribute my detail-oriented approach and strong analytical skills while thriving in a supportive, transparent culture.
Work & Experience
Deloitte 10/05/2020 - 08/29/2025
Test Lead
In the role of Test Lead/Manager at Deloitte, the focus is on leading testing initiatives, ensuring that projects meet the highest quality standards, for varied clients. This position demands a blend of strategic oversight and hands-on involvement in testing processes. • Successfully managed a diverse team of testers, ensuring effective collaboration and communication. • Implemented and upheld rigorous testing methodologies, facilitating the identification and resolution of defects. • Using tools like BrowserStack to facilitate cross platform testing. • Oversaw the planning and execution of testing activities, maintaining timelines and quality benchmarks. • Writing test scripts in Gherkin format to enable easier test automation. • Enhanced testing processes through continuous improvement strategies and best practices. • Engaging with stakeholders to provide clear updates on testing progress and quality metrics. • Developed test plans, test cases, and test scripts to ensure the highest level of software quality. • Proven expertise in overseeing a UAT team of 150 remote testers, having to utilise Excel spreadsheets as there was no budget for test tooling. • Developed a test matrix to track and manage test cases, resulting in improved test coverage and accuracy. • Creating, maintaining and executing regression packs for long term projects with regular releases. • Learning new systems quickly is a key skill as projects required me to go from software to software and having to use whichever test tools the client used. For example, Azure DevOps, TeamCity, ServiceNow, etc. • Jira admin for multiple company initiatives, with multiple Atlassian courses completed.
Keytree 01/23/2017 - 10/02/2020
Test Lead
As a Test Lead at Keytree, the responsibilities included orchestrating the testing efforts for multiple client projects, ensuring that all deliverables met the established quality standards. This role involved both leadership and technical expertise. • Developed and executed comprehensive test strategies that align with project goals. • Coordinated with cross-functional teams to facilitate seamless testing and defect resolution. • Liaising with the client when they are in the testing phase. Including advising on intended functionality, triaging defects, arranging for deployments and retests. • Mentoring junior testers, fostering a culture of learning and growth within the team. • Utilise agile methodologies to streamline testing processes and improve efficiency. Creating an inclusive and welcoming environment. • Regularly reporting on testing progress and quality metrics to stakeholders. • Testing both software and hardware. • Covering holidays and joining a project for a short period, immediately getting up to speed and rolling off.
PRS for Music 02/27/2012 - 01/20/2017
Test Lead/Manager
As Test Lead/Manager at PRS for Music, the emphasis was on overseeing in-house testing operations, ensuring that all software products functioned as intended. This role required both leadership and technical testing skills. When I joined, there was no test team, so I oversaw building the team from the ground up. • Hiring and managing a team of testers, ensuring effective communication and collaboration on testing efforts. • Designed and implemented testing plans that adhered to project requirements and timelines. • Conducted regular reviews of testing processes to identify areas for improvement. • Facilitated UAT sessions, ensuring stakeholder engagement and satisfaction with deliverables. • Provided detailed reporting on testing results and quality assurance activities. • Spearheading a test tooling proof of concept, providing cost:benefit analysis and presenting these to management. • Setting up the Jira architecture for the IT Development team - creating templates, automation, boards, creating training documents and providing training to users.
Royal Bank of Scotland 10/01/2003 - 07/29/2011
Tester/Test Lead
At various grades, demonstrated success in high-pressure environments, including large-scale migration projects. Skilled in test resource planning, stakeholder communication, risk-based testing, and cross-functional team collaboration. Passionate about staff development and promoting independent problem-solving within teams. • Led initial testing efforts for the RBS to Santander branch migration project, one of the bank’s most complex programmes. • Solely responsible for early test preparation and resource planning before the recruitment of a formal test manager. • Played a key role in expanding and training a test team that grew to 10+ members. • Managed testing of retained branch functionality post-migration, overseeing a junior tester with no prior experience. • Provided mentorship, performance reviews, 1:1 meetings, holiday approvals, sickness management, and training plans. • Promoted a culture of independent thinking and team-wide contribution, encouraging innovative solutions at all levels. • Previously managed teams of up to four testers across various projects, delivering all work on time and within budget. • Prioritised and allocated testing resources based on workload and risk, obtaining stakeholder approval for test plans. • Conducted training sessions for non-testers on scripting fundamentals through practical and engaging workshops.