fdrydale77

I anm accomplished leader in digital transformation and project delivery, bringing over 22 years’ experience managing complex programmes and projects across public and private sectors. My leadership is defined by the ability to inspire cross-functional teams of up to 30 specialists, consistently delivering projects on time and within scope for organisations in the private and public sectors and previously held SC Clearance.

I have a proven track record of driving measurable results, including reducing analyst workload by 95% through automation, achieving 90% process coverage in Retail, Frontline & Operations and Customer Contact, and delivering RPAs and AI Digital Assistants with rapid turnarounds. I have successfully managed programmes with budgets exceeding £5 million, secured a £17 million three-year support contract, and delivered digital transformation for over 600 locations at Network Rail, reducing CAPEX and OPEX by 40%.

My approach centres on strategic direction, effective stakeholder engagement and a strong focus on operational excellence. I have successfully built Centres of Excellence, overseen People and Culture programmes, and delivered full lifecycle transformation projects. I have delivered national training programmes with accessibility at the core, adapting content to support neurodiverse learning preferences and fostering inclusive, high-performing environments. I build strong stakeholder and supplier relationships, ensuring transparency, compliance and long-term success and is adept at strengthening director-level and supplier relationships, supporting successful rollouts and expansions, and ensuring regulatory compliance for high-profile clients.