christine.cooke@assuredlytech.co.uk
About Me
Education
Hult International Business School, London 2016
Executive Master of Business Administration
Global focused EMBA for professionals with more than 10 years work experience. My Electives: global strategy, entrepreneurship, breakthrough strategies, global operations, business execution
Work & Experience
Luminor Bank AS, Baltics 04/01/2025 - 08/29/2025
Head of CIO Office, Technology Division
On Technology Leadership Team reporting to the CIO. Accountable for IT Governance, Organizational Effectiveness, and Sourcing and Third-Party Management through three teams. Ensured execution of cross-divisional IT strategic initiatives execution and organizational restructuring to implement agile ways of working and de-centralized IT governance. Managed relationships, communications and formal reporting for Technology division with group functions – Risk, Compliance, Legal, Internal Audit and CEO Office.
Luminor Bank AS, Baltics 07/03/2023 - 03/31/2025
CTO, Senior Technology Risk and Compliance Officer
On Technology Leadership Team reporting to the CIO. Accountable for improving the risk culture and risk management performance of the Technology division. Led Technology workstream of bank-wide programme to improve internal governance and controls to remediate findings from ECB on-site inspection of the bank’s Technology, Cyber Security, Risk Management and Outsourcing Management capabilities. • Successfully implemented uplift of ICT risk management framework to meet requirements for the EU Digital Operational Resilience Act (DORA). Completed implementation of changes to third-party risk management controls and remediation of ~2,000 supplier agreements to meet DORA and EBA guidelines.
Hiscox Insurance Group, London 03/01/2021 - 01/02/2023
Director, Technology Governance & Change
Reported to Chief Information Officer (CIO). Accountable for company-wide change portfolio governance (ePMO) and change investment committee (in conjunction with Group Finance). Head of change delivery team managing projects and programmes for IT enterprise-wide infrastructure, CISO strategy/information security controls and Group applications for HR, Finance and Risk. Ensured effectiveness of IT governance of internal and external IT audits, IT vendor management, IT and Information Security Key Risk Indicators (KRI) reporting, IT / HR processes and career maps, and compliance with SMCR for SMF 24 responsibilities of the CIO.
Hiscox Insurance Group, London 11/01/2017 - 02/26/2021
Director, Head of Programme Assurance Office
Created the Change Programme Assurance Office as an internal control function with oversight of material business-IT system change and regulatory change. Rolled out company-wide common change delivery framework (processes, tools and central knowledge hub). Reported quarterly to the Hiscox Executive Committee on risks, programme health and outcome realization. Provided programme assurance for highest risk change initiatives (individual budgets ranging from $2m to $120m) including US/UK/EMEA regional insurance policy administration replacement IT systems, new claims platform, global Oracle Financials rollout, global Office 365 rollout, GDPR uplift, Brexit programme, Records Retention Remediation programme, and Senior Manager Certification Regime (SMCR).
Canterbury Christ Church University 10/01/2012 - 05/02/2014
Director, Head of IT Portfolio and Project Management
Member of the University’s Strategic Change Steering Committee with oversight of change initiatives and business development collaboration on £5m strategic change portfolio at the University. Accountable for productive IT-Business relationship between the IT department and the University’s Faculties / Professional Services departments ensuring quality of IT support, IT business case development and IT vendor management
Pfizer Ltd 01/01/2002 - 06/29/2012
Director, IT Risk Management, Regulatory Compliance and Quality Assurance
EMEA regional and global lead for risk, compliance and quality assurance of technology and information security operational processes as well as IT change deliverables for projects and programmes. Accountable for IT governance framework, consultancy, training, tools and platforms to ensure service quality and operational resilience of IT functions supporting Pfizer Technology Research & Development Division and Corporate IT Division globally. Performed quality assurance and compliance monitoring of internal teams and third parties to policies, standards, procedures, and non-functional and regulatory requirements through matrix of 70+ Information Security and IT Quality Assurance SMEs embedded in business unit product teams.
Pfizer Ltd 08/02/1993 - 01/01/2002
Director, Worldwide Head, Information & Technology Architecture and Head of Application Infrastructure Group
Architecture Governance Global Chair and Research & Development Lead Architect. Aligned IT roadmaps with business strategies. Provided consultancy and governance on enterprise architecture models, principles and standards. Supported technology lifecycle investment business cases. Technology Lead for EMEA IT operations and enterprise applications for Pfizer Research & Development division including messaging, intranet/internet, database administration, middleware, desktop environment and document management platforms.
Portfolio
