About Me
Accomplished Senior IT Professional with over 25 years of experience specializing in software development, project management, and technical leadership. Proven track record of delivering high-quality software solutions while effectively managing cross-functional teams and complex projects from inception to completion. Expertise in both Agile and Waterfall methodologies, with a strong focus on risk management, client collaboration, and ensuring projects meet business objectives and timelines. Committed to driving efficiency, quality, and continuous improvement in all aspects of software development and project execution.
Education
Seneca Polytechnic 1988
Associate's Degree
Computer Programming and Analysis
Work & Experience
FIS Global 01/22/2024 - 06/11/2025
Senior System Administrator
• Provided accurate and efficient technical support by drawing upon system and business knowledge to triage and/or address tier 1 problem tickets relating to the client interface system. • Worked directly with the customer and internal analysts to quickly identify issues and recommend effective solutions. • Created, modified, scheduled, and executed Linux shell scripts to address system function, system administration, and user admin issues based on ticket requirements. • Used Service Now and Jira for assignments and issue workflow. • Worked on-call shifts (every 6-8 weeks), as the first point of contact for late night and weekend issues.
Ent Credit Union 02/08/2021 - 01/19/2024
Portfolio Analyst
• Responsible for the intake and triage of all projects submitted to the PMO. • Interviewed project sponsors and stakeholders to ensure that initial, critical project information was gathered and documented. • Worked with project sponsors to develop high-impact presentations delivered to the C-level steering committee responsible for approving projects. 90% of these presentations led to project approvals. • Developed reports in Workfront and designed processes for project intake to facilitate project submission, acceptance, and tracking. These reports were also adopted by four departments outside of the PMO to track project status.
FIS Global 01/21/2019 - 12/11/2020
Workstream Lead / Senior Implementation Consultant
• Assisted FIS clients in all aspects of converting from proprietary systems to FIS SaaS systems. • Captured requirements and designed new employer match applications for Fortune 500 companies.
T. Rowe Price 03/17/2014 - 08/17/2018
System Consultant
• Designed a training program and trained 30+ SunGard (FIS) employees to analyze and document existing Client Input (CI) programs for the Operating Model Re-engineering (OMR) initiative. Completed research was used to determine project focus and scope development efforts across cross-functional teams. • Leveraged deep system knowledge to guide development of CI Maintenance / Contribution tracking spreadsheets for OMR to provide a robust finished product. Products have been successfully used by hundreds of clients to provide files for processing. • Helped shape direction for SIP (vendor supplied System Integration Product software package), as a replacement for new business conversion tasks by providing information to the vendor detailing company needs as well as system capabilities and limitations.
T. Rowe Price 05/21/2007 - 03/14/2014
T. Rowe Price
• Managed and matured a large (20+) team of senior developers and analysts responsible for the completion of over 1,000 system requests every year. • Performed recruiting, hiring, and onboarding of all analysts and developers. • Led and supported the team through training, mentoring, feedback sessions, performance reviews, and after hours team building activities. • Assigned work, helped resolve technical issues, addressed resourcing needs, and liaised between technical and business resources. • Improved working relationships, cohesiveness, and productivity between IT and business personnel through a program of meetings, team events and physical co-location. • Decreased production issues 40% through implementation of enforced coding standards for the CI development team through the implementation of a formalized code review process. • Served as the technical expert for CI developers when implementing complex OmniPlus peripheral applications ensuring requirements were met, standardized solutions were used when possible, and new solutions developed for custom client requirements.
T. Rowe Price 08/16/1999 - 05/18/2007
Senior Programmer / Analyst
• Lead developer for the design and creation of new standardized Salary Deferral, Contribution, Loan Repayment and Maintenance systems, all of which interfaced with OmniPlus. • Maintained all systems and created custom code for clients whose needs did not fall within the construct of T. Rowe Price’s proprietary file processing protocol. • Served as interim project leader for the Client Input team. Duties included task assignment, technical issue resolution, resource allocation, intermediary between technical and business resources, and lead the redesign of the standardized Default Fund process. • Performed as tech lead for the Keystone project. Managed a team of 16+ developers and testers (including a test lead) to replace the existing OmniPlan record keeping system with OmniPlus. • Used CA/7, DB2, COBOL, JCL, and various mainframe utilities to code and implement various changes for the Client Input team in a production support environment.
Portfolio
