Bradley Wood

LzLabs 09/01/2021 - 06/30/2025

IT Programme and Service Delivery Leader, LzLabs

 Directed strategic IT transformation initiatives across programme and service delivery domains.  Delivered complex mainframe migration programmes with zero business disruption.  Led 24×7 global IT service operations, achieving 100% SLA compliance and reducing resolution times by 20%.  Spearheaded ITSM process improvements via Jira Service Management, including a successful cloud migration.  Facilitated executive stakeholder engagement, risk mitigation, and strategic planning workshops.  Oversaw MSP coordination and internal delivery teams across North America and Europe.  Led pre-sales engagements and proof-of-concept deliveries for major telco and insurance clients. Key Achievements  Delivered a two-year migration for a Canadian telco with zero disruption.  Secured strategic partnerships through successful POCs for UK and Canadian clients.  Built trust-based relationships with clients and suppliers, aligning IT services with business goals.