About Me
Experienced and BCS-qualified Senior Business Analyst and BA Manager with over 15 years’ experience delivering digital transformation, data governance, and business change across financial services, retail, utilities, and the public sector. Adept at working in Agile and Waterfall environments, leading analysis for complex, multi-stakeholder programmes, and translating strategic objectives into clear, actionable solutions. Recognised for excellent communication and stakeholder engagement skills, with a proven ability to build trusted relationships from board level to delivery teams. Skilled in managing and developing Business Analyst teams, embedding best practice, and driving continuous improvement. Brings a collaborative, pragmatic, and delivery-focused approach to achieving business outcomes.
Education
University of Wales Institute, Cardiff 2002
BSc (Hons) Business Information Systems
Business Studies and Computing Bachelors degree
British Computer Society 2011
BCS International Diploma in Business Analysis
Full Diploma in Business Analysis
Work & Experience
DWP 10/25/2021 - 09/30/2025
Digital Business
Lead BA on Debt Management Project delivered in Scrum framework. Use Case development, solution investigation and process design and delivery. Lead BA Compensation Recovery Unit Options analysis; Managed a research and development of options paper for next phase of CRS project. Lead BA on Debt Management Proof of Concept project. Working with Business stakeholders to deliver the changes required across the organisation.
Admiral 05/03/2021 - 10/22/2021
Agile Delivery Business Analyst
Subject Matter Expert on GDPR and Data Governance. Lead BA on Data Improvement Project delivered in Scrum framework. Use Case development, solution investigation and process design and delivery. Managed a User Access Re-authentication with recommendations for ongoing governance. Data Flow mapping and ROPA improvement program Lead. Working with Business stakeholders to deliver the changes required across the organisation.
Xoserve 06/08/2020 - 01/29/2021
Business Analyst
Subject Matter Expert on GDPR. Requirement analysis, capture, governance and document quality, including tractability of the change across Xoserve. Draft RFQ and manage Supplier selection for 3 projects across the Privacy program. Manage ROPA update exercise and Data Flow mapping exercise for whole business. Business stakeholders to deliver the changes required across the organisation. • BA on change to implement new technologies and processes • Lead BA for Privacy Improvement Program
Buzz Bingo 03/02/2020 - 05/01/2020
Business Analyst
Subject Matter Expert on GDPR. Requirement analysis, capture, governance and document quality, including tractability of the change across BB internally, web and apps reviews. Review and ratify remaining gaps from previous GDPR projects and DPO work. Liaising with Business stakeholders to deliver the changes required across the organisation. • BA on change to current platforms and new technologies including apps and website. • Subject Matter expert on behalf of the business and IT functions for GDPR • Lead BA for GDPR 2 Project
Bibby Financial Services 06/11/2018 - 12/13/2019
Business Analyst
Subject Matter Expert on ‘Lendscape’ platform Gemini. Requirement analysis, capture, governance and document quality, including tractability of the change across BFS. Invoice Discounting Operational Process design and implementation. Liaising with Business stakeholders to deliver the change on ID Corporate and Commercial Businesses. • BA on change to current platform and new technologies • Subject Matter expert on behalf of the business and IT functions for Gemini/ ID • Lead BA for ID Automation Project
Legal and General 01/09/2017 - 06/08/2018
Business Analyst
Subject Matter Expert on GDPR. Requirement analysis, capture, governance and document quality, including tractability of the change across Group. GI Operational Processes and Divisional IT changes. Liaising with Business stakeholders to deliver the culture change on Data Privacy and GDP. Delivered the Insurance Documentation Change for SmartQuote digital platform delivery. • BA of several initiatives on the current incumbent platform • Subject Matter expert on behalf of the business and IT functions for GDPR • Lead BA for GDPR Project
Deutsche Bank 07/13/2015 - 01/06/2017
Senior Business Analyst/ Project Manager/ Product Analyst
Subject Matter expert on Communication Surveillance, Project Managing projects within the Communication Surveillance arena, implement instances/ upgrades for the current IT Solution, as well as Liaising with Business stakeholders and Consultant organisations for the RFP for the future program roadmap. Bring various apps onto single front end for users. • Project Manager and BA of several initiatives on the current incumbent platform • Subject Matter expert on behalf of the business and IT functions for Communication Surveillance • Senior Business Analyst on a number of special analysis assignments for the division director • Vendor Management of the vendor (HP) of the current platform
Asda - George 07/14/2014 - 07/10/2015
Business Analyst Manager/ Senior Business Analyst
Manager a team of 5 business analysts and Senior Business Analyst within the George division of Asda Key skills: • Resource estimation and planning for BA team; • Coaching, development management and mentoring a team of business analysts; • Conducting performance management activities, talent review assessments, training needs analysis and succession planning; • Lead Business Analyst on complex or strategic level projects, aid developing BA work packages and plans; • Providing analysis intervention, drop-in support of a portfolio of projects; • Recruitment of Business Analysts and team building; • Management of Business relationships, building links to business to support for IT strategy, promoting IT and BA services/ reputation; • Development of BA training/ supporting embedding of methodology/ skill techniques;
Barclaycard 11/14/2011 - 07/14/2014
Business Design Analyst
Lead Business Analyst on a variety of organisational, system change and product innovation programmes. All stages including from feasibility, requirement elicitation and management, User Experience design, UX development and testing support to solution specification, system development delivery, project closure and lessons learnt. Key skills: • Project Planning, scoping, Stakeholder analysis and management, Requirements Elicitation, User Experience design, UX and HTML development support and Facilitation of cultural, organisational and product innovation changes for the Financial Services Industry. Including Business areas such as Digital Consumer Payments, Release Management and Regulatory and Mandatory Change; • Liaison and representation for the business when delivering IT based projects with external IT providers, using waterfall and Agile principles; • Subject Matter Expert: quick assimilation of business area functions, needs, issues and dependencies; • Business requirements engineering expert using tools from Industry best practise;
RWE Npower 07/14/2008 - 11/11/2011
Change Business Analyst/ Practise Lead
Lead Business Analyst on a variety of organisational and system change projects and programmes from 75k to 35million. All stages including from feasibility, requirement and business case development, benefits identification and management, risk management to solution specification, development delivery, project closure and lessons learnt. Key skills: • Project Planning, scoping, Stakeholder analysis and management, Requirements Elicitation, Business case development and Facilitation of cultural, organisational and systems changes for the Utilities Industry. Including Business areas such as Risk Management, Tax, Regulatory Compliance, Finance, Customer Operations, Metering and Commercial functions; And a year as: Practise Lead role is an extension to the Business Analyst role, to enable the introduction of Best Practise and a Practise Management Model into the Business Analyst community. Key Skills: • Induction of new starters to npower; • Role Model and Support for Business Analysts; • Developing, Coaching and Mentoring Business Analysts within the community; • Trouble shooting on other projects, quality assurance including peer review documentation; • Aiding the Practise Manager in the implementation of the Practise Management Model into RWE npower Business Analyst community and the promotion of that into the wider business community.
National Grid Wireless 08/14/2006 - 07/11/2008
Business & Systems Process Analyst
Responsible for the delivery of change projects across the NGW Telecoms and Transmission industries. Including Lead Business Analyst on multiple concurrent projects to the value of £750k, End to end project delivery including concept development, feasibility, requirement and business case development, benefits identification and management, risk management to solution specification, development delivery, project closure and lessons learnt.
Portfolio
