AndyMiles
About Me
Education
University of Surrey 1998
Business Computing
Work & Experience
Hollrs 04/01/2024
CPO
Led product and innovation strategy for a mobile-first (Apple/Android) video-based customer insights platform, targeting brand, political, and consumer audiences. Responsible for AI integration, platform scale-up, and initial enterprise deal flow. • Led strategy and development of a video-first SaaS platform for customer feedback and community insights, serving consumer brands and public organisations. • Deployed generative AI to analyse high-volume qualitative feedback (text and audio), identifying trends, sentiment, and brand alignment opportunities. Applied these models to support demographic analysis and predictive marketing insight. • Explored early-stage use cases for pre-sale testing and real-time location-based insights across retail, cinema, and property environments. • Delivered initial enterprise contracts and scaled internal infrastructure to support rapid growth.
Phebi.ai 04/01/2024
Consultant
Provide strategic product and AI consulting to a leading voice technology company specializing in emotion-enabled voice analysis of telecommunications and video interviews. Supporting enterprise use cases in market research, customer experience, and healthcare. • Provide strategic product direction and advise on voice AI applications, with a focus on commercial engagements and product-market fit. • Guide integration of emotion-enabled voice analysis into survey platforms and digital feedback tools. • Collaborate with research agencies and platform partners to expand voice analytics adoption across global client portfolios.
Press Ganey/Forsta 04/01/2020 - 04/01/2024
VP, Product – Reporting, AI, Analytics & Technology Partnerships
Reported to the Chief Product Officer, owning strategy and delivery for modular SaaS solutions across CX, EX, and Text Analytics. Drove cross-functional execution and technology partnerships across enterprise clients through the transition from private equity ownership to acquisition by Press Ganey. • Led product areas through a private equity phase and into acquisition by Press Ganey, delivering product and partner integration work that supported revenue growth from approximately £35 million at Confirmit to roughly £100 million to £120 million in annual recurring revenue at Forsta. • Unified Confirmit, FocusVision, and Dapresy capabilities into a single market research and customer experience platform used by enterprises to engage directly with consumers and customers at global scale. • Directed global product strategy across multiple SaaS lines, integrating AI and analytics into the flagship reporting suite to enhance customer and employee experience solutions. • Delivered GenAI summarisation tools for healthcare and research feedback, integrated them into existing insight workflows, and led early AI enablement within legacy platforms. • Connected first-party data with signal types from social, review, and ticket systems such as Zendesk into unified experience analytics models, enabling deeper contextual insight. • Established a product operating framework that aligned product, engineering, and go-to-market teams with strategic goals, improving adoption, retention, and partner revenue. • Led technology partnerships with Salesforce, Microsoft, FullStory, Twilio, and others to embed insight workflows into enterprise systems and drive around 100 percent partner revenue growth. • Supported commerce and retail clients with integrated reporting tools combining POS, review, and survey data into unified customer experience dashboards. • Implemented digital fingerprinting and anti-fraud protections across survey platforms, improving data integrity and platform trust. • Oversaw programmes gathering feedback from hundreds of millions of respondents each year and delivered front-facing systems and apps that operated at significant scale. • Managed cross-functional teams of over forty across Product, Design, Engineering, and vendor functions.
Confirmit 10/01/2019 - 04/01/2020
VP Product Management & Strategic Technology Partnerships
Directed product integration and partner strategy during a period of high growth and M&A activity. Drove enterprise alignment across survey platforms and CRM systems. • Directed enterprise system integrations and partner enablement strategy, focusing on survey platforms and CRM connectors. • Oversaw integrations with Salesforce, Microsoft Dynamics, and other ecosystem participants. • Co-led platform strategy post-merger, aligning roadmaps across Forsta, FocusVision, and Dapresy brands.
FIGR Group Consulting 12/01/2012 - 12/01/2018
Managing Partner
Led product strategy and CX consulting across automotive, tech, and luxury sectors. Advised global brands including Renault and Hyundai on product innovation, market positioning, and retention strategies. • Provided high-level strategic consulting in product management and customer experience across automotive, technology, and luxury sectors. • Supported global brands including Renault and Hyundai, driving significant improvements in product strategy, market insights, and customer retention initiatives. • Delivered bespoke strategic analyses, enhancing competitive market positioning and innovation.
Ipsos
Global Data Solutions Consultant & Information Security Officer
Directed compliance and data solutions for global research clients including HSBC, RBS, and Visa. Led ISO certification, data security frameworks, and infrastructure development for enterprise-scale delivery. • Managed global data solution strategies and implementation, enhancing client-facing analytics and insights. • Led compliance strategy and supported global enterprise contracts exceeding $20M for financial clients including HSBC, RBS, and Visa.
Portfolio
