About Me
Education
Plymouth University 1986
Computer Science
Work & Experience
iPipeline 04/01/2025 - 09/30/2025
Principal Project Manager
FTC to deliver the largest project in the company to a leading Insurance Company for their High-Net-Worth clients.
Finova 09/09/2025 - 09/02/2025
Delivery Director
Scaled a Portfolio from £3m to £9.5m in 2 years. Ownership of the Equity Release group: o Running 70% of UK E.R. business. o Driving product development and delivery. o Signing 2 new clients. o Increased existing client’s annual commitments. o Delivering a £1.2m project ahead of time and within budget. Data Migration Team o Defined and designed a separate team. o Staffed from internal team members. o Delivered multiple data migrations for different clients Team Management of Core Banking o Managing 9 direct reports, 190 staff. o 60 concurrent workstreams. o Revenue stream of £24m. o Turned around 20 failing projects: Inherited from other portfolios. Optimising resources and processes. Removing critical ‘red’ issues over 6 months. o Segregated the Enterprise (Waterfall) and SaaS (Agile). o Improved NPS scores. o Improved project delivery, accuracy and efficiency. o Comprehensive Root Cause Analysis of projects: Identify training gaps/incorrect resources. Highly targeted competent teams with the right skill sets. Reinvigorating the entire project delivery process. o Effectively handled problematic clients, transforming them from openly antagonistic and publishing RFI/RFPs to calm, engaged clients with long-term shared business requirements and ongoing budget commitments. o Transforming and Chairing: Project Reporting. Revenue Planning. Staff Allocation. RAG, Status. Client Steering meetings. Ensure ownership, accountability and accuracy throughout the project lifecycle. Managed offshore teams based in India, both internal and implementation partners.
Thought Machine
Delivery Director
Recruited a team to implement core banking systems, o Onboarding 25 PMs and BAs. o Designed standard operating procedures, frameworks, governance, and digital tracking capabilities. Programme Manager for two core banking implementation initiatives, developing the strategy, delivery timelines and monitoring budgets.
Dovetail 10/07/2013 - 11/30/2018
Programme Manager
Restructured a €16m (€4m annually) project: o Effective meeting structure. o Sprint planning. o Staffing. o Reduced costs. o Improved senior relationships and PMO Manager: o Identified systemic project failures across the company o Improved Framework, methodologies, and tools, o Implemented governance and best practices. o Focus on Revenue and Project Tracking. o Designed and rolled out digital tools and processes: Automated revenue reporting for projects and licences For the CFO and Board Executives, o Improved strategic and data-driven decision-making. o 16 Project Managers and 150 Delivery staff in India, EMEA and NA. Member of the Global Delivery Management Team across Europe, Uk and North America. Involved in the acquisition by Fiserv in 2017, sales process, integration of staff, resources, and assets with minimal business and client interruption. Programme Managed a team running projects for a group of small and niche clients.
SmartStream 05/07/2007 - 09/25/2013
Programme Manger
Managed multiple Cash & Stock Reconciliation projects across Europe and the UK. Led global teams based in the US, India, London and Bristol. Project Managed the initial development of a Cash Management System: o Re-engineering it into a commercial product. o Selling to 10+ global banking clients. o Generating an additional c.$6m in annual revenue. Managed the replacement of SWIFT's Accord Conformation Matching system as part of a 4-year $11m programme, owning stakeholder contract negotiations, design, development, QA, training, and delivery
Various
Earlier Career
Contact to Contact: Associate Consultant Complinet: Head of Technology Screwfix Direct: Development Manager iTouch UK: Development Manager MediaSuface: Development Manager Commerzbank, Development Manager Various roles as a Team leader and Analyst/Programmer, contracting & permanent
Portfolio
