Ross Stephen Hedges

Tangent 08/06/2018

Infrastructure and Operations Manager

Senior technical owner for cloud architecture and DevOps across a digital consultancy delivering enterprise platforms for clients including SAP, UK Power Networks, Labour, REED, and Regus. Key Responsibilities & Impact • Architected and operated secure, multi-cloud platforms across AWS, Azure, and GCP • Led Kubernetes strategy from VMWare-based clusters to cloud-native services • Standardised Infrastructure as Code using Terraform across all client environments • Designed and implemented enterprise observability using Prometheus, Grafana, Datadog, Elastic, and Consul • Delivered ISO27001 certification through end-to-end security controls and operational governance • Built CI/CD pipelines using Helm-driven deployments and Git-based workflows • Mentored DevOps engineers and advised CTOs and Technical Directors on cloud strategy • Enabled 150 percent business growth as the company expanded from 2 UK offices to 8 global locations Selected Technical Achievements • Zero-downtime migration of full VMWare estates into AWS • Design of a federated monitoring platform (“Tangent Backbone”) serving all client environments • Automated discovery and alerting for CVEs, SSL expiry, secrets, and cloud misconfiguration • Disaster recovery architecture covering IaC, CI/CD, container images, databases, and secrets • Secure global access architecture supporting distributed teams across Europe, Africa, and beyond • Blue-green Kubernetes deployments across AWS, Azure, and GCP environments

Big Sofa 10/02/2017 - 08/31/2018

Operations Engineer

An exciting company with technology in a rapidly expanding market place. Assimilating their current infrastructure and deriving an automated way forward for multi country deployments that comply with PII and GDPR across whatever cloud/virtualisation/hardware platforms suite.

The BMJ 09/01/2014 - 10/27/2017

Technical Operations Administrator

• Migrated legacy Windows and SQL infrastructure to Linux, Java, and PostgreSQL • Implemented Puppet-driven automation across environments • Introduced AWS services including EC2, RDS, S3, VPC, IAM, and Route 53 • Built CI/CD pipelines with Jenkins and automated testing • Designed PostgreSQL auto-failover and WAL-based backup strategies • Led large-scale infrastructure migrations with zero downtime

Emperor Design 10/05/2009 - 08/29/2014

Web Hosting Engineer

• Owned virtual farm infrastructure and client hosting platforms • Migrated entire estates from on-prem hardware to virtual data centres • Supported ASP.NET, Umbraco, EPiServer, IIS, Apache, SQL Server • Implemented monitoring with Nagios and HAProxy • Delivered complex migrations with negligible downtime across enterprise clients