About Me
Strategically minded Head of Delivery with a proven track record of transforming teams, people, culture, and processes to deliver outstanding commercial results. I am an expert in spearheading agile transformations, which have resulted in greatly improved delivery times and a significant improvement in the quality of releases at multiple companies. My leadership is defined by a hands-on approach and a deep commitment to cultivating growth and confidence in cross-functional teams (including product owners, engineers, designers, and business analysts).
I am an ambitious, lifelong learner eager to contribute expertise in influential leadership, creative problem-solving, and strategic roadmap delivery to a company delivering impactful solutions.
Education
Staffordshire University 2002
Certificate in Business Administration
Work & Experience
Manchester Metropolitan University 10/06/2025
Senior Projects Manager
● Led strategic technology projects, focusing on reducing security risks and removing technical debt across the organisation. ● Implemented key processes to protect the University against security incidents, demonstrating strategic planning and risk management at a high level.
Enthuse 04/05/2021 - 04/30/2024
Head of Technology and Product Delivery
● Drove 80% revenue growth by spearheading entry into a new market, reversing a previously failing bid by securing a key contract through technical expertise and service delivery assurance. ● Protected a £1m+ acquisition investment by swiftly merging technical delivery teams to develop pandemic-proof product solutions. ● Reduced SaaS solution time-to-market by 50% by implementing Agile Scrum methodology, replacing ad-hoc development processes with a culture of continuous improvement. ● Achieved £50K+ in annual savings in the first three months of delivering a company-wide asset management program, replacing departmental silos while maintaining service quality. ● Led agile transformation, establishing streamlined processes and communication standards that boosted Scrum team velocity and collaborative working methods.
Zfort 10/23/2017 - 03/31/2021
Senior Lead Project Manager
● Mentored a team of product and project managers, developers, and QAs, resulting in an estimated ● 15-20% faster project turnaround time and positive feedback from key clients. ● Successfully managed the top five key US clients, leading the development of a refactored warehouse solution for a major food distributor. ● Overcame a lack of clear client roadmaps to deliver impactful integrations, earning CEO commendation and praise as a 'strong voice of reason' from a client.
Ticketmaster Sport 03/31/2014 - 10/19/2017
Product Manager
● Rescued and delivered an 18-month, £1.5M project, ensuring readiness for European market expansion. ● Enabled self-organizing cross-functional teams that delivered continuous value and resolved problems independently by integrating product and engineering into single delivery teams.
Ticketmaster Sport 08/27/2012 - 03/28/2014
Agile Coach/Scrum Master
Achieved a 30% reduction in quality issues and a 25% increase in delivery frequency by leading the adoption of the Scrum framework.
Ticketmaster Sport 04/04/2011 - 08/24/2012
Head of Quality Assurance
Oversaw QA processes for the London Olympics and Euro 2012 ticketing systems, implementing comprehensive strategies that ensured seamless ticketing operations for millions of attendees.
Portfolio
