About Me
Senior IT Program & Services Delivery Leader with a proven track record of measurable business outcomes across global IT Transformation programs, Cloud migrations, and Professional services operations. Over 15 years’ leadership experience delivering high-impact solutions for enterprise clients across Financial Services, Telco, Healthcare, Government, and Media sectors. Combines strategic vision with hands-on delivery excellence, increasing revenue, reducing costs, mitigating risk, and enhancing customer satisfaction. Builds and leads high-performing, motivated international teams, and cultivates strong client relationships. Driving results across complex multi-stakeholder environments with deep understanding of both mature and emerging markets. Dual UK & Thailand working bases enable flexibility and global engagement.
Education
Damelin Management School 1996
Business Management Diploma
General Business Management Diploma with First Class Distinction
Rhodes University 1990
BSc. Geology
Bachelor of Science degree, Majoring in Geology *
The Glen High School 1998
High School Certificate
Academic Track, full University exemption.
Work & Experience
Citrix Systems Cloud Software Group, UK 07/01/2019 - 03/31/2025
Technical Program Manager
• Rejoined Citrix Systems UK in 2019, managing multiple Citrix Cloud, Workspace & NetScaler Solution projects across the UK, Ireland, and Nordic regions. • Delivered the largest, multi-year Citrix Cloud & end-user experience transformation project in EMEA (76,000+ users), managing both the Systems Integrator and direct global banking client requirements and relationships. • Enabled a multi-year Citrix + Azure migration for a top UK Media Broadcaster, including managing their outsourced Managed Services delivery. • Drove a secure hybrid working solution for an International Airline Group by leading AWS & Citrix Cloud migration from design to deployment. • Led the design and implementation of a secure cloud rebuild post a ransomware attack for EU national healthcare provider, achieving full operational recovery in 4 weeks. • Accelerated a multi-cloud transformation (Citrix Cloud, Azure, GCP), enabling scalable, future-ready services for a Nordic Telecommunications client.
EEC Services, Dubai 01/04/2016 - 06/28/2019
Senior Project Manager
• Co-founded a boutique IT consultancy, drove 2X consulting revenue growth through PMO expansion and strategic partnership development, securing preferred partner status with Citrix Systems, delivering successful virtualization and cloud engagements across Emerging Markets.
Citrix Systems 05/01/2014 - 12/31/2015
Consulting Services Manager, Dubai
• Led turnaround of Citrix Consulting business, cutting ‘red’ project count by 50% and driving consistent delivery excellence. • Boosted Consulting Services revenue and client satisfaction, contributing to sustained product growth across the region. • Influenced EMEA Consulting strategy for high-growth emerging markets.
Hewlett Packard Middle East Ltd 02/01/2011 - 01/31/2014
Professional Services Delivery Manager, Dubai
• Turned around Professional Services business (MEMA), achieving profitability within 2 quarters. • Managed $10M annual revenues, achieving 23%+ gross margins across 7 MEMA countries with a team of 40+ Solution Architects, Project Managers, Consultants & Operations resources across the region. • Built strategic delivery partnerships and optimised cost structure through Global Delivery Centre integration.
Oracle Systems Limited 04/01/2010 - 01/31/2011
Advanced Customer Systems Delivery Manager, Dubai
• Sustained Professional Services revenues post-acquisition during restructuring. • Expanded Oracle Hardware PS footprint in African markets, driving new growth.
Sun Microsystems 01/01/2009 - 03/31/2010
Regional Professional Services Delivery Manager, Dubai
• Achieved +30% margins, with MEA region contributing 62% of SEE Professional Services revenue. • Led Professional Services for Java Enterprise Suite & Virtualisation, delivering complex cross-sector engagements.
Sun Microsystems 12/01/2006 - 12/31/2008
Professional Services Sales Executive, Dubai
• Generated high-value Professional Services sales across Oil & Gas, Finance, Telco, and Government sectors in KSA. • Built strong C-level relationships, enabling multi-year engagement wins.