Stuart Chadwick
About Me
Senior IT Service Manager/Relationship Manager with extensive experience in IT service and supplier management. Proven track record in developing and maintaining strong customer relationships, managing technically complex accounts, and overseeing ITIL-related duties. Eligible for SC Clearance having been cleared multiple times. Eager to contribute by leveraging expertise in service delivery and continuous improvement.
Work & Experience
Littlefish 09/04/2023 - 04/18/2025
Service Delivery Manager
• Developed and maintained strong relationships with external customers, including a global insurance company and a UK Government department, enhancing customer satisfaction rates and NPS scores by 50%. • Managed end-to-end service delivery, including service desk, incident, change, and request management, resulting in a 100% SLA adherence for 12 consecutive months. • Drove continuous service improvement plans and risk management, leading to a 25% reduction in service disruptions.