Jonathan Pike
About Me
An experienced technology leader having delivered platforms (notably Rufus for Bank of New York sold to Bravura for £32million) & transformed service management environments globally while reducing costs by several million dollars (notably for Fidelity International). The model was replicated by other firms in the financial sector.
Currently seeking a role after making a full recovery from a brain haemorrhage that impacted my communication abilities but not to resolve problems.
Education
University of Aberdeen 1992
B.Eng in Microelectronic & Software Engineering
Work & Experience
Fidelity International 02/07/2011 - 10/31/2016
Head of Production Services
Joined Fidelity International as it became independent from the US parent company. Designed and implemented the service management environment in EMEA while rolling out new research platforms, recruiting 24 level 2 technicians across 2 teams. Implemented ITIL methodologies improving delivery quality while reducing costs by several million dollars. Subsequently guided colleagues in APAC to adopt the model. This evolved into my development of a global service strategy adopted by the CTO. This was subsequently replicated by business services moving from a regional to a functional model. The model was copied by other firms in the investment management sector.
Bank of New York Mellon 01/04/2010 - 02/04/2011
Support Manager
Proposed and implemented the Central Production Services assuring technology operations. Recruited and coached a team of 6 implementing processes to address persistent & high impact issues reducing operational costs by £1 million.
Portfolio
