Shannon Maley

Shannon Maley

DevOps & Cloud Engineering Education Training Health IT Project & Programme Management IT Support & Infrastructure Technology
949-444-6261 949-444-6*** show
smaleync@gmail.com
22 Sparkle Dun Drive, Biltmore Lake, NC 28715

About Me

I’m a strategic program leader with 15+ years of experience driving enterprise-wide initiatives that fuel growth, improve operational efficiency, and deliver measurable business outcomes.

Throughout my career, I’ve led large-scale programs across healthcare, technology, and financial services—spearheading digital transformation, technology modernization, and process optimization efforts. My strengths lie in aligning strategy with execution, building high-performing remote teams, and fostering collaboration across complex, cross-functional environments.

I specialize in:

🔹 Program & Portfolio Management
🔹 Digital Transformation & Technology Modernization
🔹 PMO Leadership & Governance
🔹 Enterprise Operations & Business Process Improvement
🔹 Executive Stakeholder Engagement & Influence
🔹 Contract Negotiation & Vendor Management
🔹 Remote Team Leadership & Global Collaboration

Whether I’m optimizing a program management office (PMO), negotiating multi-million-dollar contracts, or leading virtual care platform rollouts, I consistently drive results by combining clarity, accountability, and forward momentum.

I thrive in environments where strategy meets execution—leading organizations through complex change, reducing risk, and unlocking sustainable value.

If your organization is seeking a results-driven leader who can scale programs, modernize operations, and inspire teams to deliver, let’s connect.

Education

Richmond, The American International University 1999

Masters Degree

California State University, Fullerton

Bachelors Degree

Work & Experience

Wisdom for Life (Forbis & Associates, Inc.) 06/01/2023 - 05/22/2025

Director, Project Management & Operations

• Achieved a 50% acceleration in delivery timelines by implementing AI and cloud automation strategies across IT and operations. • Reduced global transaction costs by 75% through innovative platform enhancements and vendor renegotiations. • Scaled infrastructure and streamlined cross-functional workflows, resulting in 3x improvement in digital event platform performance.

The Best Year of Your Life, LLC (Company Dissolved in 2023) 01/04/2021 - 05/31/2023

Director, Project Management & Operations

• Delivered high-capacity online summits serving 100K+ attendees, reducing production time by 50% via agile delivery and cross-training. • Built a scalable IT infrastructure and reporting framework that improved team velocity and platform reliability.

Rotech Healthcare, Inc. 03/09/2020 - 01/02/2021

Center Manager

• Surpassed operational KPIs by 20% during COVID-19 through data-driven resource allocation and real-time logistics tracking. • Led successful center relocation from Waynesville to Asheville, unlocking new market potential and increasing patient satisfaction scores.

SOAR Solutions (Company Closed Due to Covid-19 Pandemic) 01/31/2019 - 03/06/2020

Principal Consultant

• Advised C-level clients on IT transformation, post-M&A integration, and strategic vendor negotiation, increasing ROI by up to 30%.

Mission Health System (Acquired by HCA Healthcare in 2019) 12/26/2016 - 01/31/2019

Director, Program Delivery

• Transformed 70+ person IT team into a DevOps-driven organization, reducing cycle time and improving deployment consistency. • Directed enterprise IT roadmap and a $45M portfolio, enabling alignment with clinical goals and compliance requirements. • Negotiated $36M Microsoft Enterprise Agreement, generating $400K savings and capping future rate increases at 5%. • Orchestrated cross-department collaboration across infrastructure, security, PMO, and data, boosting program efficiency by 40%.

Hoag Hospital System 09/01/2014 - 12/16/2016

Manager, IT Project Management & Customer Service

• Drove IT modernization across 6,200+ end users, increasing service desk resolution by 8% and reducing response time by 15%. • Implemented VDI, Office365, and alarm telemetry solutions, improving clinician efficiency and patient safety. • Streamlined project delivery by fostering collaboration across architecture, cybersecurity, and analytics teams.

Skills

Program Management
Executive Management
IT Strategy

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